SHOPPING & PAYMENT

What payment methods can I use?

• Visa
• Mastercard
• Gcash
• Maya
• QRPH
• UBP
• BPI
• COD

Is there a minimum purchase requirement?

No minimum order is required! You can shop freely.

Happy Shopping!

Just click here to start shopping.

The amount of the canceled order is still restricted, what can I do?

If you have canceled an online order, and you chose a credit card or Paypal as the payment method, it is possible that the amount corresponding to your order is still restricted and cannot yet be used. 

  

Don’t worry! 

When placing an order online, the bank will issue a payment authorization. However, if the order is canceled, the amount related to this purchase will remain 'restricted' for a few days, after which the amount will become available again. 

The exact timing of the amount’s release depends on the bank affiliated with the card that you used, as well as the payment method that was selected, so please be patient.

Can I cancel my order?

If you have placed an order and you wish to cancel it, you can do so within 1 hour of receiving the Order Confirmation.

Click here to go to the order cancellation service.

Can I change my order or delivery address after I’ve placed it?

Once you have placed an order, unfortunately, we can’t change any item for you. This is because the order is sent to our warehouse team to pack. 

I haven't received an order confirmation.

When you place an order on the website, you will receive an order confirmation email, which will be sent to the email address specified during the purchasing process. This email will also contain your order number.

If you are having trouble finding our email in your inbox, please check your SPAM folder.

If you have placed an order as a registered user, you can also view your order details by logging in to your account.

If you have any problems, just click here to get in touch with our Customer Care team who will be able to help you.

How do I place an Order?

Placing an order is really easy:

• Select the products you want to purchase and add them to your Cart.
• Choose your payment method
• Log in to the “My Account ” section of your Account, Create a new Account, or continue as a Guest.
• Enter your Delivery address or amend/confirm the shipping information that has been automatically entered
• Enter your payment information and confirm the order.
• We will send you an order confirmation on the email address you have given us with all the details you need to receive your order.
• Happy Shopping!

How long is payment taken after purchase?

If you don’t see payment being taken immediately, don’t worry!

We take payment once the order is ready for dispatch. That way, we only charge for the items we are sending you.

How can I check stock availability?

All of our products are available on our website.

If a product is temporarily unavailable, just click on the “NOTIFY ME WHEN AVAILABLE” tab in the product description. By entering your email, you will receive a message as soon as the product is back in stock.

You can also check the availability of the product in your nearest KIKO MILANO store, by clicking on the “IN-STORE AVAILABILITY” tab in the product description.

DELIVERY & SHIPPING

What are your delivery options?

• We offer several delivery options to cater to your needs. These typically include standard shipping, depending on your location and the nature of the products you're ordering.

My Order shows as delivered but I haven’t got it. What can I do?

• We are really sorry to hear you haven’t got your order.
• It's worth checking when your order is due. It’s really easy to do. Just click here. You can also see if your parcel has been signed for by anyone else or left with a neighbor.
• If you still can’t locate your parcel, just get in touch with our Customer Care team who will be able to sort this out for you.

How can I track my order?

• The easiest way to track the status of your order is to click here. This provides the most up to date information.

The tracking link for my order is not working properly. What can I do?

• We’ve tried to make tracking your order as simple as possible. Sometimes there is a delay in updating the tracking or, on very rare occasions, we’ve had to use a courier who doesn’t offer tracking.
• We would ask you to be patient, but if your order hasn’t arrived by the day it was due to, then just get in touch with our Customer Care Team who will be happy to help you.

There are items missing from my order. What can I do?

• If you have placed an order with KIKO Milano PH and believe that you have received an incorrect product or something different to what you ordered, just click here to get in touch with our Customer Care team and we’ll sort it out for you.
• We need as many details as possible about your concerns, including your Order number.

Which countries do you ship to?

• We currently ship exclusively within the Philippines. This allows us to provide more focused and efficient service to our customers throughout the country. Whether you're in Metro Manila, Luzon, Visayas, or Mindanao, we can deliver our products right to your doorstep. Please check our delivery options during checkout to see the different services we offer based on your specific location.

My order shows as attempted delivery. What does this mean?

• If your order status shows "attempted delivery," it means that our delivery partner tried to deliver your package but could not complete the delivery for one of several reasons: no one was home to receive the package, the address was incorrect or incomplete, there were access issues at the delivery location, or other unforeseen obstacles like adverse weather.

What should I do if my order shows as 'attempted delivery'?

Here are the steps you can take:

• Check for Notifications: Look for any notification card left by the delivery service or check your email or SMS for messages from them regarding the delivery.
• Contact the Courier: Use the tracking number provided to contact the courier directly and arrange a new delivery time that suits you.
• Contact Customer Service: If you encounter any issues in scheduling a re-delivery or if you need further assistance, our customer service team is available to help.

Will I have to sign for my delivery?

• To ensure we get your order to you, we do need you to sign for it. Our couriers are very friendly and flexible so if there's any problems, you can contact them directly to arrange a more suitable delivery slot. Click here for details on how to track your order.

How do I set up a delivery address?

• You can set up delivery addresses in ‘My Account’
• Click here to go to ‘My Account’, Delivery Section and then add or edit your Delivery address details.
• If you don’t have a KIKO Milano PH Account, just click here and create one.

MY ORDERS & RETURNS

How do I return my online order?

• If you have placed an order on the KIKO Milano PH website and wish to return one or more items purchased, please contact our Customer Care team here for more information.
• For further information on KIKO Milano PH's returns policy, please consult our Terms of Sale.

Unfortunately, we are currently unable to exchange products.

• If you think you have purchased a faulty product, please click here . 

My refund is delayed. What can I do?

• We are really sorry to hear your refund has been delayed.
• Just get in touch with our Customer Care team and we’ll look into this for you.
• We need as much detail as possible about the problem, including your order number.

My order is incorrect.

• We are so sorry this has happened! Just click here and one of our Customer Care team will look into it immediately for you.
• We need as much detail as possible about the problem, including your order number.

My order has arrived damaged

• We are so sorry something arrived damaged! Just click here and one of our Customer Care team will look into it immediately for you.
• We need as much detail as possible about the problem, including your order number, pictures of the damage and unpackaging video.

How long do I have to return my online order?

• You have 24 hours from receiving your order to return it to us.
• Products must be shipped to the following address. We recommend that you use a courier tracking service as the products remain the Customer's responsibility until we have received them into our Warehouse. The cost of returning any items is the Customers responsibility.
• Products must be sealed, unused and returned in the same condition they were received in, always within their original packaging. We cannot accept any products where the seal has been broken.
• If you wish to return any items, please click here .
• For further information on KIKO Milano PH's returns policy, please consult our Terms of Sale.

I am not near a KIKO Store. How can I return my order?

• If you purchased an item in one of our stores then you can return the item to any of our stores within 7 days of purchase. Unfortunately we can’t accept returns of store purchases back to our Warehouse at this time.

How long will my refund take to show on my account?

• If you have returned an item and are awaiting a refund, please remember that in the majority of cases, the refund will be issued within 10 business days of your product reaching our logistics center. Please be aware that approximately two weeks may elapse between when you ship the items and when they effectively reach our returns center. Depending on the payment system used, it may take a few days for your refund to show up in your bank account.

PRODUCT INFO & WELLBEING

Are KIKO products safe for women during pregnancy & post pregnancy?

• The state of pregnancy and post-pregnancy makes the skin more sensitive and delicate. However, this doesn't imply giving up makeup or skincare products; it's just essential to carefully choose products based on the new needs of your skin. If in doubt, we recommend consulting your doctor.

Where can I find a list of ingredients on KIKO products?

• To view the list of ingredients contained in a KIKO MILANO product, please consult the “Ingredients” section present in the product description or on the product packaging.

Tips on using KIKO Products safely

To safely use your cosmetics, we recommend observing the following indications:

- Always thoroughly wash your hands before applying cosmetics.

- Ensure that all applicators are clean before using them: it is good practice to wash and replace brushes and sponges at least once a week;

- Each cosmetic product is intended for personal use: sharing products may lead to the transmission of infections.

- In particular, always use clean applicators and try products on the back of your hand when testing products in store.

- Always securely replace container lids/caps immediately after use.

- Keep cosmetic products away from sources of heat and direct sunlight: light and heat may reduce the effectiveness of the preservatives.

- Do not leave cosmetics in the car, the external temperatures may compromise the integrity of the product.

- Do not use cosmetics if you are suffering from conjunctivitis.

- Remove products from the skin if you suspect that they have caused irritation of any kind.

- Do not add water or other diluents to any cosmetic product, unless the label expressly states this. The addition of non-indicated ingredients could contaminate the product with bacteria and dilute the preservatives, reducing the level of protection from bacteria.

- Do not add acetone or other solvents to nail polishes, since this may cause the separation of the formula or unknown reactions.

- Dispose of products if the colour, consistency or smell change.

- Do not apply products to the eye contour unless they are expressly indicated for use in this delicate area.

- Pay attention not to scratch the cornea when using mascara wands. Should this happen, do not take the situation lightly as it could lead to an infection and corneal ulcers. Put simply, mascara should be applied calmly and not in the car, on the bus, train, plane etc.

- When sleeping, mascara may get into the eye and cause itching and redness. Always ensure that you have fully removed make-up before going to bed.

Where are KIKO products made?

• KIKO MILANO is constantly committed to researching the best possible products in terms of formula and packaging. Our formulas are almost entirely MADE IN ITALY.
• Some products, such as nail polishes and pencils, are respectively made in France and Germany, others in Japan (manicure items) and the United States, as indicated on the packaging in compliance with legal standards. All non-EEC formulas are subject to meticulous legislative assessments and clinical tests prior to being imported. KIKO MILANO currently only uses Asian countries for the manufacture of some accessories, since production is more specialized in these nations; however, the quality of these products is monitored directly by KIKO MILANO.

I have had adverse reaction to a KIKO product; what can I do?

• The entire range of KIKO products, including limited-edition collections, is manufactured in compliance with the highest possible quality standards. The formulas used are highly technological and innovative and the premium-quality ingredients are permitted by current Cosmetics Legislation. Rigorous clinical tests determine their complete safety before they are marketed. Moreover, the quality controls performed on each and every item, follow all the provisions of the Food and Drug Administration.
• However, certain individuals may not tolerate particular ingredients contained in cosmetic products; we therefore recommend that you show the list of ingredients to your dermatologist. You can find a full and comprehensive ingredients list on all of our products.

How can I preserve my KIKO products?

• Cosmetic products are developed and made to last the time necessary for their effective and safe use. Their duration, before and after opening, is in fact verified by means of specific tests.
• In order to ensure the proper preservation of your cosmetic products, we recommend following these simple indications:
• Always read the label: pay attention to the precautions for use and product preservation.
• Write the date of opening on the product container and respect the expiry date or the maximum period of use after opening.
• Do not leave cosmetics in direct sunlight, close to sources of heat or in excessively hot environments (e.g. the car in the summer): they are best kept in cool places, but not in the freezer.
• Do not store cosmetics in dirty or dusty environments.
• Use sun protection products for one season only.
• Do not dilute or mix cosmetics with other products, unless expressly stated in the instructions.

Do KIKO Milano products have an expiry date?

• European Community Directives establish that if the stability of a cosmetic product exceeds 30 months, it is not mandatory to display an expiry date: this is the case for all KIKO MILANO products.
• It is however necessary to indicate the PAO (Period After Opening), i.e. the duration - expressed in months - of the product following its opening. This indication is displayed on all our products, with the exception of single-use and pressurized products, as required by law.
• The PAO (Period After Opening) is indicated with the same symbol in all European Union countries: an open jar displaying the useful lifespan in months - in figures and followed by the letter M - of the product after opening. The symbol is displayed on both the main container (in direct contact with the cosmetic) and, where present, on the second container (outer packaging).
• Single-use products, products packaged so as to not come into contact with the external environment (such as sprays), and products with formulas boasting long-lasting properties without risk of deterioration over time, are exempt from the PAO indication.

Are KIKO products natural?

• The term “natural product” has no legal value and is usually used to indicate a series of products distributed through specific channels (e.g. herbalists) with a strong “botanical” connotation and a focus on the plant-based origin of the main ingredients. Our products contain the latest-generation, premium-quality ingredients derived from nature, biotechnology and synthesis, developed to optimize the performance of the product and ensure the best possible result.

MY ACCOUNT & ONLINE HELP

Beware of fraudulent promotional ads on social media! KIKO Milano - Guide and Disclaimer

If you like to buy cosmetic products, you might have seen some promotional ads on social media offering products or product sets at very low prices in exchange for sharing personal information and transferring money online.

It's essential that you are aware that these could be phishing attempts, intended to steal your personal data and money!

Below we will answer some of the most frequently asked questions and provide some useful information for avoiding online scams.

 

FAQ:

 

1. How can I recognize potential phishing attempts on social media?

Be wary if you see particularly unusual offers on social media platforms, whether sent to you via messaging services or appearing as apparently genuine posts on your feed (sponsored or otherwise). 

It’s important to know that real KIKO Milano ph online posts will always redirect you to the official brand.com website!

We’ve received reports of fraudulent social media accounts pretending to be KIKO Milano PH (or authorized retailers) and promoting products at incredibly low prices. These accounts redirect to external websites where the user is asked to answer a survey or fill in a form with their personal information and transfer money to receive the products. 

2. What should I do if I see an offer like this?

If you see an offer similar to the examples given above, we advise that you do not click on any links, provide any information or transfer any money.

3. How can I verify an offer’s authenticity?

Do not trust ads requesting money or personal data without first properly verifying their authenticity. Before providing any information, always verify the authenticity of the advert and check that the given promotion exists on the official KIKO Milano PH website. If it does not exist, then you’re most probably the target of an online scam.

 

4. What should I do if I think I'm a target of phishing?

Immediately report any phishing attempts to the social media platform where they occurred. Any suspicious addresses can be blocked to protect you as well as other users.

5. What is KIKO Milano PH’s official policy?

If you’re still unsure about the authenticity of an offer after following the instructions above, contact KIKO Milano PH's customer service team for verification.

 

Conclusion:

Protecting your personal data is essential in the digital era. Being aware of potential phishing attempts is the first step to ensure your security online. Do not hesitate to report suspicious emails and promotions and always verify the authenticity of any requests to share personal information.

KIKO Milano PH is committed to ensuring the security of its customers and encourages all users to be careful online.

Beware of Online Scams: KIKO Milano - Guide and Disclaimer

If you like to buy cosmetic products, you might have received an email from a seemingly legitimate email address, claiming to be contacting you on behalf of KIKO or its employees, requesting personal information or money from you. It’s important to be aware of potential phishing attempts and to protect your personal data. Below we will answer some of the most frequently asked questions and provide some useful information for avoiding online scams.

 

1. How can I recognize potential phishing attempts?

Be wary if you receive unusual requests via email, especially if the sender asks you to transfer money, share personal information or sign agreements. We've received reports of fraudulent email accounts claiming to be KIKO Milano PH (or KIKO Milano PH employees) and requesting that users transfer money or share personal data in order to receive complimentary products or to establish a partnership with the company. 

For example, this type of request could come from email addresses such as:

 

• EXAMPLES OF SCAM EMAIL LISTS

Pay attention to the email address that suspicious requests are sent from; scammers often use email addresses that appear legitimate but have unofficial domains containing spelling errors or typos.

2. What should I do if I receive a suspicious email?

If you receive an email from a suspicious address, such as one of the examples given above, requesting personal data or bank details, you should not reply, nor should you provide any information or click on any links. Contact the KIKO Milano PH customer service team directly to verify the email’s authenticity.

 

3. How can I verify an email’s authenticity?

Before providing any information whatsoever, you should always verify the source of an email with KIKO Milano PH’s official customer service team. Do not trust emails requesting money or personal data without first properly verifying their authenticity.

4. What should I do if I think I'm a target of phishing?

You should immediately report any phishing attempts to your email service provider. Any suspicious addresses can be blocked to protect you as well as other users.

5. What is KIKO Milano PH’s official policy?

KIKO Milano PH never asks for personal information or bank details over email. If you are unsure about anything, you can contact KIKO Milano PH’s official customer service team for clarification.

 

Conclusion:

Protecting your personal data is essential in the digital era. Being aware of potential phishing attempts is the first step to ensure your security online. Do not hesitate to report suspicious emails and always verify the authenticity of any requests to share personal information.

KIKO Milano PH is committed to ensuring the security of its customers and encourages all users to be careful online.

How do I close my account?

• We are sorry to hear you want to close an account with us.
• Just get in touch with our Customer Care team with your request and we’ll make sure it's done within 30 days of receiving the request.
• For your information's sake, please note that account cancellation results in:

- the removal from all mailing lists and newsletter services

- the complete removal of your data from our system in accordance with the GDPR

How do I create an online account?

• Creating an account on the KIKO website is really easy:

- Click on “Register”.

- Enter your details.

• The website will remember your log-in information*: in this way, you will be able to access your personal profile even after leaving the website and without having to re-enter your log-in credentials every time. To disable this function, please uncheck the “Remember log-in information” option.

• If you are about to place an order, you will be redirected to our registration page during the purchase process.

I have forgotten my username/password for my KIKO Milano PH account, what shall I do?

• Don’t worry, creating a new password is easy.
• Just head to the "My Account" section on the KIKO Milano PH website and click on "Forgotten your password?"
• You will then need to enter you used to register on the website and then click on “Send e-mail”.
• You will then receive an e-mail containing a new password for you to use. You can change your password at any time, by creating a new one in the "My account"tab.
• For security purposes, we recommend that you change the password received from your KIKO Milano PH Account immediately. If you are having trouble finding the e-mail containing your new password, please check your SPAM folder.

How can I recover my password?

• Don’t worry, regaining access to your account is easy.
• Click on “Forgot your password?” on the login screen, enter the email address you used to register on brand.com and press the “Send email” button.
• You will immediately be sent an email with a link to reset your password. (Warning: remember to also check your junk/spam folder).
• If you haven’t forgotten your password, but would just like to change it, go to “My Account” and scroll down to “Change Password”.

I placed an order but haven't got an account. Can I still create one?

Of course! You can do this in one of two ways.

• If you are about to place an order, you will be redirected to our registration page during the purchase process.
• Or you can go to the LogIn Page, go to the New Users section and select register.
• Then just click on ‘Register Now’ in the New Users. Enter the required information and give your consent to our data handling policy and Newsletter subscription. On completion, click on “Next”.
• The website will remember your log-in information* - this way, you will be able to access your personal profile even after leaving the website and without having to re-enter your login credentials every time.
• To disable this function, please uncheck the “Remember log-in information” option.

How can I update my marketing preferences or unsubscribe from the newsletter?

Don't miss out on preview information, stay informed about new products and services by subscribing to our newsletter!

You can subscribe to the newsletter either by accessing your profile in the "Account" section or directly from the kikocosmetics.com homepage.

If you wish to unsubscribe, you can use the "Unsubscribe" link in the bottom section of all our emails.

Alternatively, you can access the "My Account" page and follow the steps listed below:

1. Click "Login" at the top right of the KIKO Milano PH website
2. Enter your email and password
3. Click on the "Account" section
4. Then, from the "Change your newsletter subscription" box, click on "Unsubscribe"

If you change your mind, you can re-register at any time!

STORE SERVICES

Where is my nearest store?

• To get details of your nearest KIKO Milano PH store or find the opening hours of our stores, just click here to use our Store Locator.

OTHERS

What are the Customer Care opening hours?

• Can’t find what you’re looking for and want to speak to someone? 
• If you haven't been able to find the answer to your questions, please contact us at info@kikocosmetics.com.ph so that our team can respond to your inquiry.